SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of olalamode (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olalamode.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Approached well (my height: 182 cm, weight: 81 kg, waist: 88 cm), The size grid corresponds!
I order for the second time. Branded packaging, all cases) Delivery less than a month, i do not remember exactly. Just black pants. Black pants. At a height of 174 cm, the weight of 60 kg-30th size came up perfectly. Before that, i took beige-the material is different. Black more smooth such as that.
Order august 2,. Received on august 28 in st. petersburg. Pants are cool. The second is already ordered. They did not even buy incense when the package was opened. So it smelled and fell a branch of dried lavender. I understand. Came in one package two orders, pants and shorts (other order). Pants super. Shorts, well, i never liked it. Neither how they sit, puffs somehow down and on the side. And the material is completely uninteresting. I thought it was normal, it turned out to be plashevka. In general, the view is not.
Fast delivery. Short pants but it is the model that is so
Legs are slim cut. Otherwise very good Fit
Just class!!!! Best store. Sewing is excellent and delivery is lightning fast. Thank you.
Pants are cool, i hope my husband likes) bought as a gift on dr) later i will add a review as a gift) in the photo all the measurements are visible
Great product exactly as in the description I recommend fast delivery
Portals norms. At a height of 175 weight 75 came up perfectly. The color is good, neutral, closer to beige than gray. Delivery fast, ordered apr 21, may 2 took. Moscow.
Great trousers. stitched very well. delivery to krasnodar 2-3 weeks. everything is well packed. i highly recommend the product and the store. i will still take my husband's clothes in this store. 38 size fits on our 52-54