SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of olalamode (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olalamode.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bello! It was expected, and it came very fast.
The dress is beautiful! The delicious and non-transparent fabric
Love this shop. Pack has come somehow after 3 weeks. The dress is great for summer. Przewiewny material, lightweight. Lovely pattern for dress. Highly recommend.
Nice dress. Very fast delivery
Everything ist perfect
The dressing gown is exactly as in the photo, very crumpled, the fabric is thin, pleasant. Coloring, of course, um... On an amateur)
Arrived in perfect condition same as description good perfect size! Perfect service reliable helpful store fast delivery! Recommend!
I have ordered this dress on the June 3rd and it has arrived 1 month later on July 9th. The material feels good at touch and I think it’s perfect for the summer days. I’m satisfied. One more thing, I have 67kg and 1,69m so I ordered size M and it fits good.
pretty, comfortable, good material but little bit short than i expected
Cotton dress, pleasant to the body. I ordered red before myself. The only nuance... Colors as if slightly burnt, not bright
The product is fully consistent with the description, fast delivery is excellent service!!
I liked bought all 3 colors. The coolest beige
Fully corresponds to the description. It came very quickly. The size was chosen by the size ruler of the store and was not mistaken.
Dress as in the description, for the summer on vacation will go
Also a cool dress. Very light and pleasant to the body. Does not shine through. The only negative-the dress has an overstated waist. You can decide that the dress is just not enough, but-no. The shoulders are in place, the length is good, but the waist is high (the photo shows). My height is 170, perhaps on compact chinese women it would sit better)))
Nice dress. There are many photos in the reviews. Completely corresponds to them. At og 88, ot 70, ob 89 the village is free. At a height of 164 cm, the length to the knee, the waist is overstated, the belt is completely under the breast. The material is pleasant to the body, not translucent. For the summer is a very good option.
Dress just fire!!! Cotton, at a height of 173 above the knee on half the palm. On the parameters 86/68/102 s-ka village is perfect! The goods came quickly (01.05 ordered, 25.05 took in mo)
I ordered a dress to walk on the beach and put on a swimsuit under it. For these purposes it is ideal. Light, pleasant to the body and very feminine. But the height of 175 and the size of l turns out a little too much in the décolleté zone, but you can wear it;)
For the growth of 170-ok, for size 48-50 size l is too small, it turns out a large cutout on the chest) not quite symmetrical pattern on the shelves in front. But in general-a nice dressing gown for the house and the beach. To moscow delivered in a month.
Excellent home dressing gown! It is also good to dress on the beach or picnic. I'll order more.
I'm super charming! Fresh, nice, nice fabric, i already ordered the red.
Dress chic! Light, gentle. I wear without a bodice. Does not shine through. I am very happy with the purchase!
The goods were delivered to moscow in a month. On my height 165 and size 46 size m sat well. The fabric is very pleasant, soft, cotton. Thanks to the store. Purchase is very satisfied.
The description corresponds. The fabric is very pleasant to the body. I recommend
The fabric is soft, pleasant. I wanted to walk with the child near the house, but in my opinion it is only to cut through the house. Like a homemade dress will go.