SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of olalamode (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olalamode.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's perfect, very comfortable, it's fabric, not very thick, it's loose the fabric, it's not transparent. I asked size xl for size 44-46 spanish size is perfect for it not to mark. I recommend 100%. I'll buy again.
This is my second love, fluid and pleasant fabric. Just a little transparent in pink
Cute dress. Mid weight poly crepe fabric. I’m a US 14, 38D, 5’5”. The dress has no stretch, follow the size chart
The dress reached perm in 18 days. I bought on sale with coupons a little more than 275 rubles. I bought a deliberately large size, if i like my granddaughter, i will give her, and she is more appetizing than me. The photo shows that it is free to me, but i really like it, if my granddaughter does not like the dress, i will only be happy. The stitches are all even, the sleeve is adjustable. Dress and store recommend. And at my price you can put 10 *.
Nice and good size, thank you !
A good dress, summer, a little shines through, it came to me! Delivery to st. petersburg 2 weeks after washing did not sit down and did not shed! I recommend!
super fast. great dress recommend
I’m one very Happy & Satisfied customer EXCELLENT top, great price and fast delivery to New Zealand (1-2 weeks) Beautiful tops - I’m a size 18-20 but it’s nice and loose for me (baggy) just the way I like my tops THANKS :)
I really liked the fabric and model. took 5xl on og 115 is great. but i took with such a calculation that b was wider in freer. and so 4xl. i would also look good. the fabric is thin for the summer is very good, does not shine through. very surprised cut, neat, The seams are even, the threads do not stick out, there is no smell. for height 164 to the knees. delivery month, courier, to the door. thanks to the store for good goods and for convenient and fast delivery.
I order the 2nd time another color dress (for my y180 cm is a tunic. Thanks to the store;)